Shipping policy

Last Updated: August 20, 2026

All orders placed on jihomiye are exclusively fulfilled and shipped from our authorized third-party warehouse in the United States, serving only U.S. domestic customers.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Shipments are not dispatched on weekends and U.S. public holidays. Additional transit time may be required during peak holiday shopping seasons. The total delivery timeframe includes both order processing and shipping transit time.

Shipping Time & Delivery

All orders are shipped directly from our U.S. warehouse. The overall estimated delivery window ranges from 3 to 10 business days, varying by shipping method and delivery location.

• Standard delivery: 5–10 business days

• Expedited delivery: 3–5 business days

Shipments to remote locations may require extra transit time. All delivery times are approximate and not guaranteed. We shall not be held responsible for shipping delays caused by carrier issues, adverse weather conditions, or other unforeseen external circumstances beyond our control.

Shipping Fee

Shipping fees are automatically calculated at checkout based on item weight, dimensions, and delivery address. Free shipping promotional offers will be clearly displayed on our website when active and applicable.

Incorrect Shipping Address

Please verify your shipping address thoroughly before completing checkout. If a package is undeliverable due to incomplete, incorrect, or invalid address information and is returned to our warehouse, you will be responsible for all additional reshipping fees if you request re-delivery of your order.

Lost or Missing Packages

A valid tracking number will be sent to your registered email address once your order has been dispatched. If your tracking status shows “delivered” but you have not received your package, please follow the steps below:

1. Check with your neighbors, building front desk, or local courier office;

2. Contact the shipping carrier directly for local delivery confirmation.

If the problem remains unresolved, please contact our support team 7 days after the delivered date marked by the shipping system. We will assist you in initiating an official delivery investigation.

Damaged Packages

If you receive damaged packaging or defective items, please take clear photos of the outer package and all damaged products within 48 hours after delivery. Submit the photos and your order details to our support email for official verification and processing.

Return & Refund Rules

We have a 15-day return policy, which means you have 15 days to apply for a return after receiving the goods. To be eligible for return, all products must be unused, unwashed, undamaged, and returned in their original packaging with all original accessories intact.

We will process your return request within 48 hours. The refund will be returned to the bank account through the original payment method within 7 to 15 days after approval. The actual fund arrival time depends on the processing cycle of your payment service provider.

Contact Us

If you have any questions regarding our shipping rules and return policies, please contact us at: Company Name：BLUE STAR TRADING LIMITED Company Address：RM C, 6/F, WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HK

Email: ussoftsilicone_supple@outlook.com